Posted: February 1st, 2023

Difference Between an Order Taker and Order Getter

Types of Sales Force Order Takers
The types of sales force order takers are as follows:

Inside Order Takers: Most sales force order takers or sales assistants working in the retail industry are inside order takers. These order takers perform transactional tasks between a customer and a company. They receive payments and transact or pass over the goods to customers. They do not have any right to persuade customers, and customers can choose any product for order without the influence of sales force. This type involves delivery salespeople who are mainly concerned with delivering products or services in the market. Changes in the sizes, quantities, qualities, or frequencies of an order are completely the choice of customers. Still, these delivery salespeople can give a little information regarding the proper orders or quality of products to customers.

They do not influence the demand for a product. They do not try to win or lose an order because it depends on the reliability of delivery and choosing of products, and services for an order are completely customer-driven.

Outside Order Takers: These sales force order takers pay a visit to customers and respond to their requests. This type of order taker also does not influences the demand and sales of a company and does not persuade the customers to change or increase their orders. They work on behalf of telemarketing teams who are most cost-efficient and call customers to book their orders.

They do not drive any revenue for companies but help them deliver orders on time and provide accurate information to the sales team and management. They build relationships between customers and the company by closely overcoming their objections when they visit them.

Tips for Order Takers to Succeed in the Market
The order-takers need to be ready for meetings whenever clients or customers require something, which means that they can communicate with clients or customers through calls or chats to process orders. They can talk to the clients if the choices do not fit with their budget before processing the orders, and they always need to work according to executive assistants.

They need to be respectful to other sales team members and always try to give the right services to businesses and customers. They should make notes of all meetings briefly and help the company make appropriate decisions or strategies.

Difference Between an Order Taker and Order Getter
The order takers are the salespeople who collect orders, and the order getters increase the sales revenue of a company by acquiring orders from the existing and new customers. Order getters involve sales force from the bank, auto sales, and estate agents who have interest and passion in sales, but order takers involve salespeople from the retail industry who do not perform their jobs to increase customers.

The order takers play a transactional role in the processing of orders. Still, the order getters get more involved in the activities that enhance the sales and demand of their companies’ goods and services. Sales force order takers advocate for the customers about what they demand and order because the older drivers are only customers. Still, order getters have an influence on customers and help the company to drive more orders, and they also influence the new customers in the market.